What do I do if my product is damaged during shipping?
Call our customer service department immediately with a detailed description of the damage that occurred. You will be issued a Return Merchandise Authorization number to apply on to the outside of the box and we will have it shipped back to our corporate office to be examined. The product will be call tagged if within 30 days of the shipping date.
When calibrating my camera I get a light calibration error.
This usually means that there is too much ambient lighting in the area the system is setup in. In order to fix this please do your best to eliminate all unnecessary lighting and above all no sunlight. Sunlight makes it almost impossible to calibrate the camera and use the system.